Shipping & Returns

Shipping
Battery-Tek.com will process your order within 48 hours given all items are in stock. Occasionally items may be sold out. Any backordered items will ship as we receive them at the warehouse, therefore if several of your items are backordered they may ship separately. We will contact you promptly with any backorder information in the event order changes are needed. You may cancel backordered items that have not yet shipped at any time. Battery-Tek.com ships Monday through Friday from Ceres, CA via FedEx/UPS/USPS. Your shipping options and cost will be presented at the time of checkout. Shipping rates are automatically calculated based on weight, size and destination. Upon shipping, you will receive a confirmation email with a tracking number. Once the merchandise is in the hands of the carrier, the risk of loss and title passes to you. All inquiries about shipping can be directed to Tel: 209-541-1100.
Payment
We accept Visa, Mastercard. All credit card transactions are secure. Battery-Tek.com uses Secure Socket Layering (SSL), which provides encryption and authenticates server identity. All credit cards are subject to an authorization process hold at the time of purchase. Funds are collected separately, usually within 24 hours of placing the order. In the event of a backorder, funds will be collected in full when we receive a new shipment and are prepared to ship to you. Checks are to be made out to "Chatz Roasting Company". Merchandise will be shipped when check has been received and cleared the bank.
Returns & Exchanges
Merchandise purchased at Battery-Tek.com may be returned within 10 days of purchase for store credit or exchange only if in original condition, receipt included. All shipping costs are non-refundable unless the product is deemed defective or damaged. Please ensure that the items are packed securely so as not to be damaged in shipment. Returns should be sent to: The Battery Doctor 4221 Brew Master Drive, Ste. 13 Ceres, CA 95307
Cancellations
You may cancel your order after your original order was placed as long as we haven't shipped it. Please make sure to provide us with as much detailed information as possible so we can track your order; name, order number, etc. We will send you a confirmation email to let you know your order was cancelled.